Privacy Policy

Taivo Privacy Policy

This Privacy Policy describes how Taivo and its family of companies (“Taivo,” “we,” “us,” or “our”) collect, use, disclose, and safeguard information that can be reasonably linked to an individual (“Personal Information”). This Privacy Policy applies to all of our websites, including www.taivo.co, www.ordermygear.com, www.printavo.com, and www.graphicsflow.com (the “Sites“). A reference to “you” or “your” means the user of the Sites, or if applicable, the company or legal entity you represent. This Privacy Policy also tells you about your rights and choices with respect to your Personal Information and how you can reach us to get answers to your questions.

This Privacy Policy applies to (a) business contact information and account administrator information associated with customer accounts, and (b) Personal Information processed through storefront/order flows where applicable. When we process Personal Information on behalf of a customer as a Processor, the customer’s privacy policy may also apply.

Information We Collect

Below is a summary of the categories of personal information we collect, where we get it, why we collect it, and to whom we may disclose it.

CATEGORY OF PERSONAL INFORMATION	SOURCE OF INFORMATION	PURPOSE FOR COLLECTION	CATEGORIES OF RECIPIENTS
Identification and contact information: such as your name and surname, title, location, User ID, password, postal address, email address, telephone numbers, or other contact details information you may provide to us when you register or update an account, sign up for email communications, participate in a contest, sweepstakes, promotion or survey, join our mailing list, request a catalog, shop online	From you (online and offline, such as in stores/in the course of using or processing online services or remote order/sales services, including chatting online with or otherwise contacting customer service)	To communicate with you about your orders or purchases, your account, a contest or sweepstakes you have entered, and your requests for information; to enable you to access our services; to provide customer support in response to your communications with us; to send you updates about new products and offers that may be of interest to you; to tailor your experience at our Sites, showing you content that we think you might be interested in; to subscribe you to our newsletter service.	With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you
Information you provide about a third party: name, surname, address, and contact details of recipient for delivery of goods or services (such as sending a gift or virtual gift card), if different from yours	From you	To complete a particular transaction or fulfill a service.	With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.)
Purchase and order information: billing address, shipping address, together with purchase details (products, color, size, quantity, price), methods of payment and/or any communications we have received about your order or purchase	From you or from a customer who places an order to be delivered to you	To complete a particular transaction or fulfill a service; to validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, to provide customer service, to maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you or to assist with account credit or fraud decisioning	With related entities; with certain authorized third parties that process, fulfill, and ship orders; and with our credit partners
Other voluntary information: any voluntary information you may provide us in the course of your interactions with us (such as by sending an e-mail through our Website and/or to the addresses indicated in our Website or by calling, e-mailing, texting, or chatting online with our customer service team and/or store staff or by responding to surveys or competitions)	From you	To handle your requests and to contact you when necessary or requested, including responding to your questions and comments and providing customer support; to improve our Sites, customer service, and user experience	With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.)
Information automatically collected from your browser: your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, keystrokes typed, movement of the mouse or pointer, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Sites, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Sites	From you; from our Sites or app technology’s interaction with your browser or devices	To improve our Sites, customer service, user experience, products and services; to create a session replay that shows your visit to our site; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users; and, in an aggregated non-specific format, for analytical and demographic purposes.	With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you
Information automatically collected from your device and internet network: your internet service provider, your internet protocol or IP address, domain names of the computers you use to visit our Sites, your operating system and browser used; and the type of handheld or mobile device used, such as laptop or smart phone, log files, URIs (Uniform Resource Identifiers) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.) and other parameters concerning the user’s operating system and computer environment, and/or device cookie settings and other device details, such as MAC address	From you and from our Sites or app technology’s interaction with your browser or devices and from service providers who support our fraud detection efforts	To improve our Sites, customer service, and user experience; to provide customer service; to make sure our Sites and app technology works properly with your device and make sure you can see and use our intended Sites and apps on the device you are using; for analytical and demographic purposes and to provide offers that may be of interest to you; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.	With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you
Preference information, such as your account settings including preferred contact channel and types of services/offers that interest you	From you; from our Sites or app technology’s interaction with your browser or devices and cookies tracking the pages you visit	To enhance your online shopping experience, including as a way to recognize, identify, and welcome you to the Sites; to personalize your experience; and to provide you with customized content	With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you
Social media information: if you interact with us through a social media service or log in using social media credentials, depending on your social media settings, we may have access to your information from that social network such as your name, email address, age, gender, and location	From third parties, such as co-branded partners and websites (for example, on our Facebook pages)	For research, analytical and other business purposes; to enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites and to provide you with customized content	With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you
Sensitive personal information: such as your driver’s license, state identification card, and social security numbers; date of birth; precise geolocation (if you permit us to obtain your precise geolocation); your ethnic origin, and biometric data; combination of email address, financial account, debit card, or credit card with security or access code, password, or other credentials allowing access to your account	From you (online and offline, such as in stores/in the course of using or processing online services or remote order/sales services, including chatting online with or otherwise contacting customer service)	To complete a particular transaction or fulfill a service; to check that the right person is using the right card or account.To provide offers that may be of interest to you, for analytical and demographic purposes, and to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.	With related group entities; with service providers that process payments; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with your consent, with third parties whose products or services may be of interest to you
Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents	From you, the police crime and fraud prevention agencies, payment card providers, the public, regulators, and your and our professional advisors and representatives	To protect you, other customers and our business against criminal activities and risks; to make sure we understand and can meet our legal obligations to you and others, and can defend ourselves; and if required by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public	With related entities; with our service providers who help us with fraud protection and credit risk reduction; with law enforcement and other governmental authorities in accordance with applicable law
Inferences drawn from the information identified above: to create a profile reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes	From you and the other sources listed above	To enhance your online shopping experience, to personalize your experience; and to provide you with customized content, including business-facing insights and product recommendations, such as trend reporting and suggested merchandise based on Aggregated and De-identified Data	With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with third parties whose products or services may be of interest to you
Aggregated and De-identified Data (including aggregated order trends and aggregated product performance data) derived from Order Data and/or platform usage data after we de-identify and aggregate it.	From our platform’s processing of orders and platform usage	To produce analytics, benchmarking, and AI Features (including product and merchandise recommendations), to develop and improve our products and services, and for security, fraud prevention, and operational planning	With our related entities and service providers that support hosting, security, analytics infrastructure, and platform operations (subject to contractual restrictions). We do not share Aggregated and De-identified Data with third-party AI model providers for training or operating our AI Features. We may share insights with customers only in aggregated form (e.g., trend insights that do not identify any individual or specific customer as the source).

In addition to the uses set forth above, we may use and disclose the categories of Personal Information identified as follows:

Other Disclosures with Your Consent: We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
Other Disclosures without Your Consent: We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
Public: Our Sites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
To comply with applicable legal and regulatory requests and obligations (including investigations).
To establish or defend legal claims and allegations.
For security or the prevention, detection, or investigation of fraud, suspected or actual illegal activity, violations of company policy or rules, or other misconduct.
For internal operations such as troubleshooting, debugging, testing, research, analysis, and improving performance and reliability of the Services
To seek advice from lawyers, auditors, and other professional advisers.

AI Features

For purposes of this Privacy Policy, “Order Data” may include information associated with orders processed through our platform (e.g., products, quantities, timestamps, configuration options, production attributes, shipping regions, and similar transaction metadata). We may create “Aggregated and De-identified Data” by combining Order Data and/or platform usage data and removing or masking identifiers so the data cannot reasonably be used to infer information about, or otherwise be linked to, an individual or a specific customer account. Aggregated and De-identified Data is not Personal Information for purposes of this Privacy Policy.

We may offer features powered by artificial intelligence or machine learning (“AI Features”), including automated insights and recommendations to help customers identify products or merchandise that may perform well (for example: top items purchased in a geographic area, top items added in the last month, or top items by industry). AI Features use Aggregated and De-identified Data and are designed not to use Personal Information (including names, email addresses, phone numbers, or precise street addresses) as inputs.

We do not provide other customers with another customer’s underlying Order Data or customer lists through AI Features. Outputs are presented in aggregated form and are not intended to identify any individual buyer or any specific customer as the source of the underlying data. For clarification, recommendations and benchmarks are derived from Aggregated and De-identified Data and presented only in aggregated form.

We do not disclose Order Data or Aggregated and De-identified Data compiled from Order Data to third-party AI model providers for purposes of training or operating our AI Features.

Cookies and Other Tracking Technology

We use Cookies to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.

We use the following types of Cookies:

Required Cookies. Required Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time, and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Performance/Analytical Cookies. Performance/analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services.

Performance/analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising.

Google Inc. (“Google”) uses Cookies in connection with its Google Analytics and DoubleClick services. Google’s ability to use and share information collected by Google Analytics and DoubleClick about your visits to the Services is subject to the Google Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google Advertising Opt-out Page or the Google Analytics Opt-out Browser Add-on.
Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information about this, please see the following section below titled “Information about Interest-Based Advertisements.”

Information about Interest-Based Advertisements

We may serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Information) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of third parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.

To make choices about Interest-Based Ads from participating third parties, including to opt-out of receiving behaviorally targeted advertisements from participating organizations, please visit https://www.networkadvertising.org/choices/ or www.aboutads.info/choices/.

You can decide whether or not to accept Cookies through your internet browser’s settings. Many browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our Sites and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit https://www.allaboutcookies.org/.

Google User Data (Google Photos API)

If you grant our application access to your Google Account data, including data from the Google Photos API, the use of that data will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Your Google user data will be used to provide or improve user-facing features, but will not be transferred, shared, sold or rented to third parties, except as needed to provide or improve app features, comply with applicable law, or as part of a merger/acquisition/sale of assets.

Social Media Features

Our Sites may use social media features or plugins, such as the Facebook “like” button, the Twitter “Tweet” button and other sharing widgets (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third-party social media network in order to share with others within your network. Social Media Features are either hosted by the respective social media network or hosted directly on our Sites. To the extent the Social Media Features are hosted by the respective social media networks, the latter may receive information that you have visited our Sites from your IP address. If you are logged into your social media account, it is possible that the respective social media network can link your visit of our Sites with your social media profile. Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features.

Your Choices

You may be able to review and edit the personal information you have provided to us by logging into your account and editing the information directly in your account. Please note that certain rights requests apply only to Personal Information and do not apply to Aggregated and De-identified Data, to the extent permitted by applicable law.

Additionally, depending on your location and local law, you may be entitled to make the following choices regarding your Personal Information under applicable state privacy laws, including but not limited to those in California (CCPA/CPRA), Colorado (CPA), Connecticut (CTDPA), Virginia (VCDPA), and other states with comprehensive consumer privacy statutes in effect as of 2026:

Know or Access to Your Personal Information. You may request access to your Personal Information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the Personal Information that we have collected, used, disclosed, and sold about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom Taivo discloses Personal Information, and the specific pieces of Personal Information Taivo has collected about you. Note that California residents may be entitled to ask us for a notice describing what categories of Personal Information (if any) we share with third parties or affiliates for direct marketing. Residents of Canada are entitled to ask about the specific personal information we hold, how we use and disclose it, and to update or correct that information. Residents of other states with similar laws (e.g., Colorado, Connecticut) may have analogous rights to access details on data processing, including any profiling or automated decision-making.
Obtain a copy of Personal Information. You may obtain a copy of personal information we have about you in a portable and, to the extent technically feasible, readily usable format. You may submit such a request as described below.
Changes or Corrections to Your Personal Information. We rely on you to update and correct your Personal Information. Please review your personal and contact information regularly in order to ensure it’s up to date. If you need additional assistance, you may submit a request to correct your personal information as described below.
Deletion of Your Personal Information. You may request that we delete your Personal Information by submitting a request as described below. If required by applicable law we will grant a request to delete information, but please note that in many situations we must keep your Personal Information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
Opt-out of Sharing Your Personal Information. You may opt out of the sharing of your Personal Information for purposes of targeted advertising (also called cross-context behavioral advertising and/or the profiling in furtherance of decisions that produce legal or similarly significant effects, which you can exercise by visiting the Taivo Subscription Center or by modifying your privacy preferences (e.g., Global Privacy Control), available through certain internet browsers and extensions, that signal your preference to opt out. Please note that clearing your cookies at any time will remove the signal of your selected privacy preferences. You may submit a request as described below.
Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
Promotional Mailings. If at any time you do not want to receive offers and/or circulars from us you can remove yourself from our mailing lists by emailing us (our contact information is below) with “Remove from Mailing List” in the subject line along with your name, address, and zip code. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
Revocation Of Consent. If you revoke your consent for the processing of Personal Information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address provided below.

In addition, and as set forth below, California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we may have “sold” or “shared” about you. For the 12-month period prior to the date of this Privacy Policy, Taivo has not sold any Personal Information about its customers. For the 12-month period prior to the date of this Privacy Policy, Taivo has only shared Personal Information about its customers as described above. Taivo does not use or disclose Sensitive Personal Information, as defined in applicable laws, for any purposes other than those permitted by applicable law. We extend similar disclosures and commitments under other applicable state privacy laws, such as those in Colorado and Connecticut, where “selling” or “sharing” for targeted advertising may require opt-outs.

Opt-Out Preference Signals: We are working towards enabling Global Privacy Control (GPC) as an additional way for you to submit a request to opt-out of the sale and sharing of your personal information through browsers and/or browser extensions that support such a signal. Until then, you can opt-out of the use of third-party cookies for personalized advertising by setting your cookie preferences on your browser.

This Privacy Policy describes how we may share your information for marketing purposes, as described above. If you are a California resident, the Shine the Light law permits you to request and obtain from us once per calendar year information about any of your Personal Information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us through the contact form on our website.

California Business Contact Information

If you are a California resident and we receive your Personal Information in the form of contact details from business events, for example as part of a business appointment (e.g., by exchanging business cards) or as part of any other form of collaboration, we may use your contact and business details to maintain our business contacts. For this purpose, we may transfer your contact details to our internal database.

The processing activity may include the following categories of Personal Information:

Your contact information (e.g., name, title, form of address or salutation, address, gender, telephone numbers, email address); and
Details on your profession (e.g., job title, position, personnel number, place of work, branch office, department, qualifications).

This data processing is based on our legitimate business interests. We have a legitimate economic interest in maintaining contacts beyond the initial context and in using them to establish and develop a business relationship and to remain in contact with the parties concerned. Such business contacts could also be easily processed in our email communications with you and then kept in typical business software, either centrally or on the electronic devices of our employees.

We do not sell or share any of our data subjects’/consumers’ Personal Information, as defined by the CCPA. California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we may have “sold” or “shared” about you. For the 12-month period prior to the date of this Privacy Policy, we have not sold or shared any personal information about our business contacts, nor have we used or disclosed their sensitive personal information, as defined in applicable laws and to the extend we have collected any, for any purposes other than those permitted by applicable law.

Submitting Requests

If you are a resident of California, Colorado, Connecticut, Virginia, or another state with applicable privacy rights you may submit your requests to opt out, correct, delete, and/or to know/obtain Personal Information we have collected about you by contacting the Company via our Toll-Free Telephone Number at: (800) 213 – 9317 or privacy@taivo.co.

We will respond to your request in compliance with the requirements of your state’s applicable laws. Please note that we are only required to honor California requests to know twice in a 12-month period. For other states, response timelines and limits may vary as per local law (e.g., one request per year in some jurisdictions).

Verification of Your Identity

When you exercise these rights and submit a request to us, we may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name and date of subscription. We may also ask you to provide a signed declaration confirming your identity. We also may use a third-party verification provider to verify your identity.

Non-Discrimination

If you make a request under the CCPA, we will not discriminate against you in any way. For example, we will not deny you discounts or other benefits or impose penalties on you, or provide you with or suggest that you will receive a different level or quality of benefits or services.

Authorized Agents

You may permit an authorized agent to submit a request to know or to delete your Personal Information. If we receive a request on your behalf, we will ask that person to give us proof that you gave that person written permission to make a request for you. If that person does not provide us with written proof, we will deny their request so that we can protect your Personal Information.

Automated Decision-Making

We may use automated systems (including AI Features) to generate recommendations and insights. These recommendations are intended to assist business users and do not produce legal effects or similarly significant effects about an individual. If applicable law requires additional disclosures regarding automated processing, we will provide them through a separate notice or within the relevant product experience.

How We Protect Personal Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we implement administrative, technical, and physical safeguards designed to protect Personal Information, including access controls, encryption in transit, and monitoring for suspicious activity, we cannot guarantee the security of your Personal Information. In the event that applicable law requires us to inform you of a breach relating to Personal Information, we will investigate and notify you as required by law, using the methods and within the time periods that apply.

Our Website permits you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

Data Controller and Data Processor; Data Protection Officer

We process personal data both as a Processor and as a Controller, each as defined in the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the “Directive”) and the General Data Protection Regulation (“GDPR”). The Customer which Customer End Users provided personal data to, with the assistance of the Service, will be the Controller for Customer End User Data. We will be the Processor of Customer End User Data. For Customer personal data, we will be the Controller.

When we act as a Processor for Customer End User Data, we process such data on behalf of the applicable customer (the Controller). Separately, we may create and use Aggregated and De-identified Data derived from Customer Data and/or platform usage data for the purposes described in this Privacy Policy. In those cases, we act as a Controller with respect to the Aggregated and De-identified Data.

Taivo has a Data Protection Officer (as defined in the Directive and GDPR) who is responsible for matters relating to privacy and data protection. Our Data Protection Officer can be reached as follows:

Taivo, LLC
Attn: Data Protection Officer
privacy@taivo.co
(800) 213 – 9317
6001 W. Parmer Lane, Suite 370 #2039
Austin, Texas 78727

Other Important Information

The following additional information relates to our privacy practices:

Record Retention. We will retain your personal data for as long as needed or permitted in light of the purposes for which it was obtained. The criteria used to determine our retention periods include: (a) the length of time we have an ongoing relationship with our Customers and provide services, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations). We may retain Aggregated and De-identified Data for as long as we deem necessary for analytics, benchmarking, product improvement, and AI Features, including after an account is closed or terminated. Requests to delete, access, or correct Personal Information do not apply to Aggregated and De-identified Data, to the extent permitted by applicable law. In all cases, we adhere to data minimization principles by collecting and retaining only what is necessary for the stated purposes.
Transmission of Information to Other Countries. We transmit information between and among our affiliates. As a result, your information may be transferred to, stored, and processed in a jurisdiction where privacy laws may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Nonetheless, where possible we take steps to treat Personal Information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your Personal Information to us you agree to the transfer, storage, and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Sites and/or providing personal information to us, you consent to transfer of your information to our facilities as described in this Privacy Policy.
Third Party Applications/Websites. Our Sites may link to third party applications or websites. We do not screen these applications or websites for privacy or security issues, and we have no control over the privacy practices of websites or applications that we do not own. These websites and applications have their own privacy policies, so you should review the privacy policy and terms of service for each site you visit through third party links on our Sites.
Changes to this Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted Personal Information to us will generally govern that information unless we receive your consent to the new privacy policy. If we make material changes to this Privacy Policy, we will provide notice by updating the “Last Updated” date and, where required by applicable law, by providing additional notice (e.g., in-app notice or email to account administrators). Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.
Accessibility. If you are visually impaired, you may access this notice through your browser’s audio reader.
Children. This Website is directed to businesses represented by individuals who are at least the age of majority (e.g., eighteen (18) years of age) in the jurisdiction in which they reside. The Website and our services are not intended for minors. We do not have actual knowledge about selling or sharing Personal Information of consumers under the age of 18. If you become aware of any selling or sharing information from children under 18, please call us at (800) 213 – 9317 or email us at privacy@taivo.co.
- Under Age 13: Taivo complies with the Children’s Online Privacy Protection Act of 1998, which prohibits collecting personal information from children under the age of 13 without verifiable parental consent. If it comes to our attention that we have unknowingly collected information from a child under the age of 13, we will take all reasonable measures to delete it as soon as possible and will not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please call us at (800) 213 – 9317 or email us at privacy@taivo.co.
- Under Age 18: Minors under 18 years of age may have any personal information that they provide to us deleted by sending an email to privacy@taivo.co requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
Taivo as Processor: In addition to collecting personal information, as described above, we may also act as a processor of the personal information collected by our customers from their end users. Individuals whose information has been collected by or on behalf of our customers must exercise their privacy rights, if any, with our customer, which is the entity that collected it.

Contact Information. If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

Taivo, LLC
Attn: Data Protection Officer
privacy@taivo.co
(800) 213 – 9317
6001 W. Parmer Lane, Suite 370 #2039
Austin, Texas 78727

If you are not satisfied with our response, and depending on the law that applies to you, you may have a right to lodge a complaint with your local supervisory authority or regulator.

Last Updated September 21, 2026